We offer support on an entirely outreach basis with no time limits thus removing many of the key barriers to engagement experienced in this field. Recognising emotional support as a high value offering, we understand that building a quality relationship with our clients will underpin any support given. Our workers support people to find aspirations and give unlimited opportunities to achieve sustainable positive change.
Our intensive support programme aims to engage with hard to reach individuals and offer the appropriate support so that they can begin to make positive changes in their lives. This generally means motivational work, and support with managing the changes our clients will experience as well as more practical support around the specific issues faced. As we aim to support those who find engaging with services particularly challenging progress can be slow. However, our vision is to remain dedicated to these individuals and keep changing our approach until we find a way of working that supports each individual positively.
All of our work is done on an outreach basis, on the street or inside services. Our support workers aim to build relationships with their clients that are based on trust. This work is usually done on a 1-2-1 basis or with the support of another worker or volunteer.
Our support workers are full time and the majority of their time on outreach is during normal working hours. This is so that work engaging clients with services can be done, as and when the time is right for them. We also operate evening outreach, at least twice a week in all three of our projects (Leeds, Bradford and Huddersfield). This work is done with the support of volunteers who are trained to work alongside the support workers they assist. Our soup runs are not static, but mobile (more of a soup walk!) allowing us to engage with rough sleepers who are the most hard to reach and those who would not choose to access food or support from a static food service. The soup walk is crucial to our work, but is not about the soup. The soup acts as an icebreaker, as something to share, to help build engagements and relationships with vulnerable people who literally have no-where to turn to. The journey to becoming a significant someone in the life someone who has no-one, begins with the soup, the rest is about time and empathy and totally non-judgmental, unconditional support.